Service Center
Find Desound and IMS service center contact details for warranty, product checks, repair, and support.
IMS Warranty Information
Important notes before submitting a warranty claim.
- Register your product warranty through the IMS Warranty portal no later than 14 days after purchase.
- IMS warranty covers manufacturing defects for 12 months from the first purchase date.
- Keep the original receipt or invoice for warranty claim and repair verification.
Register E-Warranty
Complete your product registration directly on the official IMS Warranty portal.
Open Warranty Portal| No | Branch | Address | Phone | ||
|---|---|---|---|---|---|
| 1 | Jakarta | Jl. Kramat Kwitang No.13, RT.1/RW.7, Kwitang, Kec. Senen, Kota Jakarta Pusat, Jakarta 10420. | service@imsindo.co.id | 08953 9189 4401 | |
| 2 | Bandung | Paskal Hyper Square, Blk. D1, Ciroyom, Kec. Andir, Kota Bandung, Jawa Barat 40181 | - | 081313088360 | |
| 3 | Bali | Jl. Sunset Road Simpang Siur, Pertokoan Royal Sunset - Kuta | - | 081330896185 | |
| 4 | Surabaya | Jl. Tunjungan No. 96, Genteng, Kec. Genteng, Kota SBY, Jawa Timur 60275 | - | 085136085242 | |
| 5 | Manado | Jalan Boulevard Komp. Mega Mas Blok 1A No 10-11, Kota Manado, Sulawesi Utara 95111 | - | - | |
| 6 | Semarang | Kawasan DP Mall Semarang, Ruko Pemuda Mas A6. Jl Pemuda No. 50132 Kota Semarang | - | - | 089760070469 |
| 7 | Makassar | Jl. DR. Ratulangi No.83 A, Labuang Baji, Kec. Mamajang, Kota Makassar, Sulawesi Selatan 90123 | - | - |